ARTWORK AND PURCHASE FAQs

What’s the process for purchasing art?

If you see artwork on this website that you’re interested in, or for information about other artwork not shown, please contact us. We can prepare a private website page of curated artwork with your needs in mind. Whether you are a seasoned collector, just starting out, or in the design trade (see below), my manager will answer your questions and is committed to making the process easy and comfortable, without obligation.

Is there artwork available that is not shown on the website?

Yes, please contact us to see other artwork or for a referral to a gallery that represents Steven Silverstein. The artwork shown on this website are limited editions or “unique”, as noted in the descriptions. We have other limited editions not shown, custom options, and open editions for projects that require a large number of multiples. (See more info below.) We also may be able to provide a licensing arrangement for certain images on special projects.

Do you work with the design trade?

Yes, we work with interior designers and architects on projects, and provide professionally-rendered presentations including curation assistance, in-situ mock-ups, color swatches, and samples for project concepts. We are committed to a collaborative, seamless process of inquiry, selection, estimates, purchase orders, and delivery - all with personal attention.

What custom options are available?

The sky’s the limit (well, almost.) Depending on the artwork, we provide custom options, including alternative dimensions, substrates, framing, interior and exterior installations, etc. Please contact us with details of your project.

What is included with limited editions?

Limited editions have a set number of prints that are tracked. Once an edition is completed, the artwork in that edition is no longer offered. Limited editions include a signature, edition number, artist’s stamp, and a Certificate of Authenticity. They can also include framing (see below).

What is included with open editions?

Open editions are offered for projects that need a large number of multiples of the same artwork. They may be signed or unsigned, but are produced without limiting the number of copies that will be produced. We offer different artwork for open editions than for limited editions. Open editions can include framing (see below).

Do you provide framing?

Yes, we often provide artwork with professional framing. When we frame, options depend on the artwork, but may include high-quality frames, archival mounting, mats, glare-free museum glass, plexi-glass, aluminum, etc. Upon request we will provide framing in estimates and purchase orders.

Is your artwork archival?

Many limited edition works use a heavy-weight acid free paper or canvas, with the highest quality archival pigment-based inks. Artwork on other substrates may also be archival depending on the piece. This information is provided in the description of the piece.

Do you use sustainable materials?

Yes, some of the substrates and processes used in the artwork is sustainable. Please inquire for additional information.

What are hand-torn edges?

Limited editions printed on rag paper often include a border and beautifully hand-torn edges. They are meant to be "floated" in a frame so the edge is shown but you have the option of covering the edge when framed.

What if I have questions about the artwork?

We are committed to a seamless selection process, with personal attention. If you have any questions about art you see available on this site, or other artwork that may be available, please do not hesitate to inquire by phone or email. We can also refer you to a gallery that represents Steven Silverstein.

How do I acquire your art?

After making an artwork selection, you have several payment options including using a credit card online or by phone, an ACH transaction, or payment by check. Pricing for shipping will be determined based on method and location. We provide the design trade with estimates, purchase orders, and additional payment options. If you prefer to acquire artwork from a gallery that represents Steven Silverstein, please inquire for referral information. 

How is the art packed and shipped?

We take great care in carefully packing artwork in high quality materials suitable to withstand damage. Framed and most unframed artwork is shipped flat, with boxed or crated options. Some unframed artwork can be shipped in a tube. Shipping and handling prices are calculated depending on the size and destination, and provided in estimates and purchase orders. Bulk shipping options are offered for multiples.

How do I install and care for my artwork?

If you are purchasing unframed artwork, as with any art investment, we recommend making sure hands are clean and, preferably, in white gloves before handling. For artwork shipped in a tube, we recommend unrolling it and allowing it to flatten for 2-3 days before framing. For artwork that we professionally frame, we offer white glove installation services in the Los Angeles area, and several other cities. We also will provide instructions for long-term care for your artwork with each delivery.

What type of documentation will I receive?

When you purchase artwork, you will receive a confirmation receipt to the email address you provide. If you do not receive a confirmation please check your spam box and contact us. Limited editions also include a Certificate of Authenticity that will be sent to you separately, a few days after the artwork is shipped.

When will I receive my artwork?

Artwork will usually arrive within 10-14 days in the United States and 14-30 days to international destinations, depending upon customs clearance. We can also arrange for faster delivery options, to be determined based on the purchase and destination. Custom artwork has a longer lead time before shipping. This information will be provided before purchase.

How will I know when my artwork ships?

A shipping email confirmation will be sent to the email address you provided with tracking information. If you do not receive a confirmation email, please contact us.

What if my artwork is lost or damaged?

If you believe your artwork has been lost, please contact us immediately. Once confirmed with the shipper, it will be replaced. If artwork arrives damaged, please retain the original packing materials and contact us within 24 hours with photos of the damage. We require damaged art to be returned to us. Shipping materials and return label will be provided. Damaged artwork will be exchanged for the same or similar. In some cases, there may be a short lead time to produce the replacement.

What is your refund policy?

We take care to ensure that artwork is accurately described and visually depicted but it is important to note before purchase there may be some differences with the actual physical piece you receive due to variances in computer monitors and digital images, and the production process. If you are not satisfied with your artwork, contact us within 5 business days after receiving it. We will issue a return authorization with instructions. Once we determine the artwork has been returned in its original condition, you will receive a refund using the same payment method.